At keystonewallet.co.za, we want you to be satisfied with your purchase. This Refund and Returns Policy outlines your rights and our process for returns, refunds, and exchanges.

  1. Return Period
  • You may return products within 14 days of delivery for a refund or exchange, provided
    the item is unused, in its original packaging, and in the same condition as received. –
    This policy aligns with the Consumer Protection Act, 2008.
  1. Eligibility for Returns
  • Returns are accepted for defective products or if the item does not match the description
    provided on the Website. – Items purchased on sale or as special orders may not be eligible
    for return unless defective.
  1. Return Process
  • Contact us at support@keystonewallet.co.za within 14 days of delivery to request a
    return. – Include your order number, reason for return, and photos if the item is damaged.
  • We will provide a return shipping label or instructions. You are responsible for return
    shipping costs unless the item is defective.
  1. Refunds
  • Refunds will be processed within 30 days of receiving the returned item. – The refund
    will be issued to the original payment method, excluding shipping costs unless the return
    is due to our error (e.g., defective product).
  1. Exchanges
  • Exchanges for a different size or color are subject to stock availability. – Follow the same
    return process, and specify your exchange preference.
  1. Non-Returnable Items
  • Personalized or custom-made products. – Items damaged due to misuse or improper
    care. – Returns requested after the 14-day period.